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2001 ASLA Annual Meeting & EXPO

Most of the major US carriers are adhering to the same policies and offering more than one option to their passengers. Each airline has selected a window of travel in which full refunds are/were available. Below is a listing of the primary US carriers and the dates in which they will either honor a refund or flight changes without penalty or fees. This information has been provided to ASLA via ATC Travel.

All refunds for travel are the responsibility of the applicable airline for each attendee and those requests go through either the airline or travel agent used to ticket the reservations.

It is recommended that individuals either contact the ticketing airline or agency directly to confirm their options and obtain the assistance needed to confirm the final revisions for travel to Montréal.

United Airlines
Dates effected September 11-25, 2001
• Refunds for travel in these dates Rule 260
• Waiver of all fees for changes and difference in fare

Northwest Airlines
Dates Effected September 11-14, 2001
Cancelled Flights
• Those who have not started traveling may change tickets up to 90 days from ticket date without penalties or a change fee, or may be issued and MCO for credit or a refund.
• Those who have started traveling may change tickets up to 30 days without any penalties or change fees or they may also receive an MCO for unused portion, or refund for the remaining balance

Non-Cancelled Flights
• Waive change fees and re-accommodate within 90 days of ticketed reservation.

Southwest Airlines
• Refunds granted regardless of travel date
• When flights resume, all Southwest Airlines Customers will need one of the following: a printed Southwest Airlines Ticket confirmation letter, a printout of their confirmation if booked through Southwest's web site, www.southwest.com, or their paper ticket. If a confirmed Southwest Airlines passenger is not in possession of one of these documents, they may request a faxed copy of their confirmation by calling Southwest Airlines Reservations at 800-IFLYSWA (800-435-9792), print out their Ticket confirmation page on www.southwest.com, or request a printed confirmation at the Southwest ticket counter.
• The FAA has suspended curbside check-in at all airports. When flights resume, Customers will need to go inside the airport to check their bags at the ticket counter

Continental Airlines
Dates Effected September 11-17, 2001
• Refunds for travel only for September 11-12, 2001
• Waiving change fees and penalty fees

Delta Airlines
Dates Effected September 11-18, 2001
• Penalties and change fees waived if in the same class of service within 60 days
• Refunds are available if passenger does not wish to be re-accommodated

American Airlines/TWA
Dates Effected September 11-18, 2001
• Full Refunds granted Waiver code National Tragedy
• Changes with no penalties or fees on or before 11/15

American Trans Air (ATA)
Dates Effected September 11-14, 2001
• Full Refunds Waiver code 912
• Change without penalties or fees Use waiver code 912

US Airways
• US AIRWAYS WILL REFUND ALL UNUSED TICKETS FOR TRAVEL FROM 11SEP01 THROUGH 16SEP01/ INCLUDING US AIRWAYS/ US AIRWAYS EXPRESS/ US AIRWAYS SHUTTLE/ AND METROJET BY US AIRWAYS. NORMAL REFUND PROCEDURES APPLY.

Amtrak
• Added extra routes and trains
• Booking to the full capacity

 

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